INFORMATION & SUPPORT

Privacy notice

This notice applies to the Neon City website.

Information you provide

The support form sends your name, email address, selected topic, message, and consent confirmation to the website team. These details are used to understand and respond to your request. Do not submit payment information, identity documents, or sensitive personal details.

Request context and bot protection

Cloudflare processes the website request and verifies the form with Turnstile. Your IP address is used for bot verification and a hashed rate-limit identity; it is not included in the email notification. Where available, the notification includes submission time, approximate location (city, region, country, postal code and coordinates), time zone, network provider and ASN, language, a compact browser/device description, sanitized source page and campaign parameters, and Cloudflare request identifiers. This context helps diagnose website problems and prevent abuse. Location data is approximate; the site does not request your device’s location or use external enrichment.

Email delivery

Resend processes and delivers notifications to the website team. Your email address is used as the reply address. Messages remain in the receiving mailbox and provider systems according to their configured retention. This website does not promise immediate deletion from those systems.

Your choices

You can contact neoncitysmokeshop@gmail.com instead of using the form, or ask the team about access, correction, or deletion of information you have submitted. Email is still processed by email providers.

Website measurement

This website has no advertising pixels, analytics cookies, or marketing subscription form. Cloudflare may process technical data to operate and secure the service.